Frequently Asked Questions

Any and all changes or modifications to the property must be requested in writing to Advantage Gold Realty for approval before any changes are made to the home. Please makes sure that you get all approvals in writing.

Advantage Gold Realty handles all requests for maintenance and repairs. We coordinate all maintenance and repairs utilizing our in house Maintenance Company as well as outside Vendors. We will contact the owner prior to any repairs being performed over $200.00 unless it is classified as an emergency.

Vital part of managing your property is to know your property. We perform a detailed review with digital photos before allowing a tenant to occupy your property. The start-up review documents the condition of the property so when the tenant vacates, there is a sound basis for the security deposit.

Thorough screening is crucial to successful Property Management. We require all applicants to fill out a detailed application and submit it for processing/approval. A credit check is NOT enough! Our company conducts a careful review of their credit and income, and some cases past tenancy history. Cross referencing all these areas provides answers to qualify or disqualify prospective applicants.

The easiest and fastest is to apply on-line. A completed application, verifiable income and application fee of $40 must be provided for each tenant over the age of 18. All application fees are non-refundable.

Most all properties listed on our website are available to rent. We do not remove listings from our website until the lease is signed. So it is possible that we have approved rental applications on a property, but because a lease has not been and we have not collected all funds owed, they will still be visible. If you find a property that you are interested in and find out that it is no longer available, we will gladly tell you about other properties available or other properties coming on the market soon.

You can submit a Maintenance request online, print a maintenance request online and mail to our office, or visit our office and fill out a Maintenance Request Form. Maintenance Request Forms can be found in the Tenant Resources tab of our website.

Once a completed application, with proof of income and application fee is submitted, most applications take 2 hours. Usually, the only delay is an incomplete application or a previous Landlord’s lack of response if rental history is required.

This is the most commonly asked question we receive. Unfortunately, there is no way to predict how long a property will remain on the market, even in the best market conditions. However, we will work very diligently to rent the property as quickly as possible. What is important to remember is that the most important objective is to have “a quality tenant.”

Late fees are 5% of your monthly rental rate. Late fees will continue until the rent is paid in full. If you are going to be late, please contact our office immediately or email your property manager. Communication is very important when the rent is not paid on time. Please do not ignore us when we contact you for information.

We always want to tell you what your house can realistically rent for rather than a number that is unattainable just because it sounds appealing. To figure a rental rate we do an analysis of current market trends. We look at comparable rentals and take into consideration the condition, amenities and general appeal.

First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Once the pet has been approved an increased security deposit and fee may be required and a pet addendum must be signed.

Our office is open Monday through Friday from 8:30 PM to 5:30 PM.

It is required that you provide a 30 days’ notice in writing to Advantage Gold Realty. The Notice to Vacate must be received in the office 30 days before the end of the month. If you are on a month to month tenancy you will be required to submit your notice prior to the next billing cycle. Intent to Vacate Forms can be found in the Tenant Resources tab of our website.

If you have not paid on-time and if you have not contacted our office, we will contact you to find out what the status of the rent is. If you have not paid by about the 16th of the month, we will prepare a Three Day Notice to Pay or Quit, which is required by the State of North Carolina.

Rent is due on the 1st of each month and is considered late on the 7th. Late fees are applied to all payments that are received in our office after the stare of business on the 7th.

Rental payments processed the 1st through the 6th of each month:

Owner rental proceeds will be mailed/deposited by the 10th of each month. If the 10th falls on a weekend, owner rental proceeds will be mailed/deposited on the next business day.

Rental payments processed after the 6th of each month:

Owner rental proceeds will be mailed/deposited no later than 10 business days after payment is processed.

(Definition of Processed: Funds deposited in Agents Trust Account)

You can pay rent in person or by mail to 301-C Western Blvd, Jacksonville NC 28546. Our office accepts checks and money orders. You can also pay rent your rent online using our tenant portals.

We will advertise your property through the use of Third Party Websites such as Realtor.com, Trulia and Zillow. We will also Display a “FOR RENT” sign on your property and place a lockbox on your home. These signs promote a high volume of calls to our office every day.

To protect your privacy and financial information, Advantage Gold Realty does not print out any credit or consumer reports. We run the reports on-line and make notes on our application checklist. The Fair Credit Reporting Act would require us to get an applicant’s written permission and the written permission of the consumer reporting agency, which is not possible, before releasing a printed report.

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you’ll ever experience. We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc.), to ensure that your unit is in good condition.

The advantages of property management are many. Obviously a professional property manager will handle the headache of day to day landlord duties such as property showings, coordinating repairs, reconciling tenant concerns, monitoring the use and condition of your property and rent collection. When Advantage Gold Realty represents you, our entire team represents you. Many of which have been landlords themselves. Our team of experts have been representing clients throughout Onslow County. Seldom, if ever, do we experience an issue we haven’t experienced before. Therefore we know how to expeditiously resolve any issue that might arise.